Service

We are here to support you every step of the way. HNC offer fully project managed installation, implementation and training. Our service desk is staffed with knowledgeable, GE Healthcare accredited employees.

You can log calls on the telephone, via this web portal and on email.

HNC has full N3 connectivity and this is the preferred way of connecting remotely to our clients, however we have developed a connectivity service for clients who do not have an N3 connection. With this remote desktop technology we can connect directly to your PC with ease, the only thing you require is an internet connection. This allows our Service Desk to see exactly what's on your screen enabling rapid diagnosis and fix.

We work to strict service level agreements ensuring your case is prioritised quickly and dealt with effectively.

Refresher training is offered free of charge in different locations around the UK.